website crashes and need to recycle application pool to resolve

[David Personette]

We have been having problems with a website ever since we moved the site to a
windows 2003 server running IIS 6.0. The symtoms are that the website become
unavailable. We see errors like this in the eventlog

"Error: File /CurrentDayImage.asp CreateObject Exception. The CreateObject
of '(null)' caused exception C0000005.. "
and
"Error: Script Engine Exception. A ScriptEngine threw exception 'C0000005'
in 'IScriptDispatchEx::Release()' from 'CScriptingNamespace::UnInit()'.. "

However we do see these occasional without the crash/hang. I can upload a
debugdiag report or IIS state if need be.

We have seen two different errors when looking at the DebugDiag logs.
First
"In 6844-1128358761.dmp the assembly instruction at
ntdll!RtlDeleteCriticalSection+6a in C:\WINNT\system32\ntdll.dll from
Microsoft Corporation has caused an access violation exception (0xC0000005)
when trying to write to memory location 0x74697277 on thread 29"

Second:
"Detected a serious critical section related problem in 6652-1128371608.dmp
Lock at 72c2eb8 is Uninitialized
Impact analysis
100.00% of executing ASP Requests blocked
2.94% of threads blocked
(Threads 84 91 121 130)
The following functions are involved in the root cause
igcore14a!DllUnregisterServer+1a20b
The following modules are involved in the root cause
D:\ImageGear v14\Professional\ActiveX\Bin\igcore14a.ocx from AccuSoft
Corporation"

We are using Accusoft ImageGear V14.

We have been spending the last few days looking around the web and have yet
found a distinct answer. Please let me know if anyone has a solution or
suggestions. We have also opened a case with Accusoft.

[David Wang [Msft]]

It sounds like "Accusoft ImageGear V14" used by your website is crashing and
hanging on Windows Server 2003. You need to contact that vendor and ask them
whether they support Windows Server 2003, and if they do, give them the
results of DebugDiag so that they can fix their code. Right now, it sounds
like they have some poor coding practices in their error code paths
involving uninitialized Critical Sections as well as just plain crashing.

So, there is absolutely nothing from Microsoft/IIS related to this, but we
have provided DebugDiag so that you can diagnose and help yourself -- you
need to contact support of the 3rd party vendor that you are using and get
them to fix their code.
--
//David
IIS
http://blogs.msdn.com/David.Wang
This posting is provided "AS IS" with no warranties, and confers no rights.
//
"David Personette" <***@discussions.microsoft.com> wrote in
message news:A6A31169-0DBD-4B05-8D8D-***@microsoft.com...
We have been having problems with a website ever since we moved the site to
a
windows 2003 server running IIS 6.0. The symtoms are that the website
become
unavailable. We see errors like this in the eventlog

"Error: File /CurrentDayImage.asp CreateObject Exception. The CreateObject
of '(null)' caused exception C0000005.. "
and
"Error: Script Engine Exception. A ScriptEngine threw exception 'C0000005'
in 'IScriptDispatchEx::Release()' from 'CScriptingNamespace::UnInit()'.. "

However we do see these occasional without the crash/hang. I can upload a
debugdiag report or IIS state if need be.

We have seen two different errors when looking at the DebugDiag logs.
First
"In 6844-1128358761.dmp the assembly instruction at
ntdll!RtlDeleteCriticalSection+6a in C:\WINNT\system32\ntdll.dll from
Microsoft Corporation has caused an access violation exception (0xC0000005)
when trying to write to memory location 0x74697277 on thread 29"

Second:
"Detected a serious critical section related problem in 6652-1128371608.dmp
Lock at 72c2eb8 is Uninitialized
Impact analysis
100.00% of executing ASP Requests blocked
2.94% of threads blocked
(Threads 84 91 121 130)
The following functions are involved in the root cause
igcore14a!DllUnregisterServer+1a20b
The following modules are involved in the root cause
D:\ImageGear v14\Professional\ActiveX\Bin\igcore14a.ocx from AccuSoft
Corporation"

We are using Accusoft ImageGear V14.

We have been spending the last few days looking around the web and have yet
found a distinct answer. Please let me know if anyone has a solution or
suggestions. We have also opened a case with Accusoft.

[David Personette]

Thanks David. We sent your comments to Accusoft.

Post by David Wang [Msft]
It sounds like "Accusoft ImageGear V14" used by your website is crashing and
hanging on Windows Server 2003. You need to contact that vendor and ask them
whether they support Windows Server 2003, and if they do, give them the
results of DebugDiag so that they can fix their code. Right now, it sounds
like they have some poor coding practices in their error code paths
involving uninitialized Critical Sections as well as just plain crashing.
So, there is absolutely nothing from Microsoft/IIS related to this, but we
have provided DebugDiag so that you can diagnose and help yourself -- you
need to contact support of the 3rd party vendor that you are using and get
them to fix their code.
--
//David
IIS
http://blogs.msdn.com/David.Wang
This posting is provided "AS IS" with no warranties, and confers no rights.
//
We have been having problems with a website ever since we moved the site to a
windows 2003 server running IIS 6.0. The symtoms are that the website become
unavailable. We see errors like this in the eventlog
"Error: File /CurrentDayImage.asp CreateObject Exception. The CreateObject
of '(null)' caused exception C0000005.. "
and
"Error: Script Engine Exception. A ScriptEngine threw exception 'C0000005'
in 'IScriptDispatchEx::Release()' from 'CScriptingNamespace::UnInit()'.. "
However we do see these occasional without the crash/hang. I can upload a
debugdiag report or IIS state if need be.
We have seen two different errors when looking at the DebugDiag logs.
First
"In 6844-1128358761.dmp the assembly instruction at
ntdll!RtlDeleteCriticalSection+6a in C:\WINNT\system32\ntdll.dll from
Microsoft Corporation has caused an access violation exception (0xC0000005)
when trying to write to memory location 0x74697277 on thread 29"
"Detected a serious critical section related problem in 6652-1128371608.dmp
Lock at 72c2eb8 is Uninitialized
Impact analysis
100.00% of executing ASP Requests blocked
2.94% of threads blocked
(Threads 84 91 121 130)
The following functions are involved in the root cause
igcore14a!DllUnregisterServer+1a20b
The following modules are involved in the root cause
D:\ImageGear v14\Professional\ActiveX\Bin\igcore14a.ocx from AccuSoft
Corporation"
We are using Accusoft ImageGear V14.
We have been spending the last few days looking around the web and have yet
found a distinct answer. Please let me know if anyone has a solution or
suggestions. We have also opened a case with Accusoft.